Good books. Carefully packed.

Shipping & packing FAQ

Preorders: what you are reserving

Preorders are for books we have not yet received or inspected. Release dates, cover artwork and availability may change. We cannot confirm a copy’s condition until it arrives and is checked in. We may cancel a preorder if the publisher or distributor does not supply the book, or if the copy received is damaged or does not pass our inspection. If we cannot fulfill an item, we will notify you and refund the amount paid for that item, including applicable tax; a fully cancelled order also receives a refund of its shipping charge. We will not substitute a different edition without your agreement. Payment is collected at checkout. Combined orders ship when all books are ready. If we cannot meet the stated shipment timing, we will contact you with an updated estimate and cancellation/refund options; where your consent is required, we will obtain it or cancel and promptly refund the unfulfilled portion.

An expected release date is an estimate, not confirmation that we physically have a book. “Ready” means the copy has been received and checked in. We do not promise a particular raw grade, grading-company result or future resale value. Condition notes and actual-copy photos, where supplied, are part of the listing.

You may request cancellation of an unshipped preorder by emailing your order reference. We will confirm its status and promptly refund canceled unshipped items. Longer or repeated delays require the consent required by applicable law. We do not silently substitute variants or damaged copies.

Returns, order problems & refunds

No change-of-mind returns. Sales of correctly supplied books are final, except where applicable law provides a right to return or cancel. This does not exclude claims for damaged, incorrect, missing, misdescribed or unfulfilled items.

Inspect your delivery promptly. If something is wrong, email support@ncccomics.com with your order reference, the affected titles and, if available, photos of the book, packaging and shipping label. Keep the packaging while we investigate. Contacting us within seven days helps us resolve transit issues, but this requested timeframe does not limit mandatory consumer rights.

We will arrange a suitable resolution, such as a replacement with your agreement or a refund. If we require a return for a seller error or damaged item, we cover reasonable return postage and provide instructions. Do not send a return without contacting us for the correct return address. We do not require an unboxing video as a condition of help.

Refunds go to the original payment method. The refunded merchandise amount reflects any discount allocated to that item, together with applicable tax. A fully canceled, unfulfilled order receives a shipping refund too. For a seller-error or damaged-order claim, any shipping refund is determined by the affected order and applicable law. We issue required refunds promptly; the payment provider’s posting time may vary. We do not charge a restocking fee for a seller-error, damage or nonfulfillment remedy.

A CGC grade is the third-party grade shown on the listing, not a promise of a future regrade. Disclosed holder condition and label details should be reviewed before purchase. This does not excuse an incorrect certificate, undisclosed damage or a materially inaccurate listing.

Terms of use & sale

Who you are buying from

Night Customs and Collectibles LLC operates NCC Comics. Contact: support@ncccomics.com. By placing an order, you agree to these terms, the preorder and shipping terms, and the return policy shown at checkout. You must be at least 18 and able to enter a binding purchase agreement. Explicit-cover listings are marked 18+; those badges describe content, not condition.

Prices, payment & stock

Prices are in US dollars and apply per individual book or slab unless a listing explicitly says otherwise. Shipping and applicable tax are displayed separately. Payment is collected through Stripe at checkout. Adding a book to a bag does not reserve stock. An unpaid checkout may temporarily hold stock; fulfillment requires verified payment. Keep your order reference. An order may be canceled for unavailable stock, a material pricing error, suspected fraud or an inability to fulfill; we will notify you and promptly refund any amount paid for canceled items. We will not raise a paid order’s price without your agreement.

Promotions & minimum

Only one promo code may be used per order; codes cannot be stacked. Codes reduce merchandise only, not shipping or tax. At least $3 of merchandise must remain after all discounts. TRIPLEC gives $3 off a merchandise subtotal of $6 or more while active. Unless a particular offer says otherwise, codes can be reused on separate orders, have no cash value and cannot be retroactively added to completed orders. We may change or end offers for future checkouts. An already-open checkout retains its quoted price until expiration. Refunds are based on the discounted amount actually paid.

Artwork, descriptions & intellectual property

Stock cover images may differ from final artwork; actual-copy images are identified when available. Read the title, issue, cover, finish and condition notes before buying. Publisher art, character names and grading-company marks belong to their owners and are used to identify the goods offered. Do not copy our original branding, photography or site content without permission. Questions about an exact variant are welcome before checkout.

Fair use of the shop

Do not submit fraudulent orders, interfere with checkout or attempt unauthorized access. We may restrict abusive use. The site may be temporarily unavailable for maintenance; report purchase problems to us. Nothing in these terms waives mandatory consumer protections or limits liability that cannot lawfully be limited, including for fraud or willful misconduct. California law governs where permitted, without displacing mandatory protections of your home jurisdiction. These terms do not require arbitration or waive access to small claims court.

Changes

The policy version accepted when you order applies to that order. Later updates apply to future orders. We post material changes and their effective date here.

Privacy notice

Information used for your order

We collect the name, email address, shipping address, items purchased, payment status, order amounts, order references and any support messages or photos you send us. Stripe processes payment details; our shop receives payment status and order information rather than your full card number. Hosting and security providers process technical data such as IP addresses, browser/device data and request logs. We use a hashed network identifier to limit checkout abuse.

How information is used and shared

We use information to process payment, fulfill and support orders, prevent fraud, handle refunds and meet tax, recordkeeping and legal obligations. Necessary information is shared with payment, hosting, security and delivery providers, including Stripe, Resend for transactional order email when enabled, the Site hosting platform, Cloudflare, USPS and any shipping-label service used for your order. Publisher or other external cover-image hosts may receive standard browser request information when images load. Links to external websites have their own privacy policies.

We do not use customer order information for targeted advertising or sell it to data brokers. This shop does not currently add advertising pixels or behavioral advertising trackers. We do not sign you up for marketing just because you ordered. If you explicitly request a saved-cart reminder, we store your email address, saved bag, consent record, scheduling information and a hashed network identifier for abuse prevention. We schedule one reminder about 24 hours later through Resend. You can stop reminders using the unsubscribe link; payment confirmations are separate. A saved bag does not reserve stock. Payment and hosting providers may process data under their own policies: Resend privacy, Stripe privacy, OpenAI privacy and Cloudflare privacy.

Your customer account and collector badges

You can sign in with a one-time email code to view orders placed with that email, saved shipment tracking and private collector badges. Codes expire after 10 minutes. A secure sign-in cookie can keep this browser signed in for up to 30 days; sign out on shared devices. We store verification attempts and a hashed network identifier to limit abuse. Badges are purchase milestones with no cash value or guaranteed benefits. We send shipping updates when the shop marks an order dispatched; carrier scans and delivery status are available through the carrier link.

Registered NFC collectibles

Night Customs Collect can associate a numbered physical copy with your verified account using a separate private claim code. We store the registered ownership, claim and transfer history to operate the registry, protect claims and resolve disputes. Public registry pages show edition and serial information and whether a copy is claimed, but not the collector’s email or identity. Current registered owners can access protected extras; accepted transfers move that access to the new owner. A static NFC link is copyable and is not cryptographic proof of authenticity. Claim codes and transfer codes must be kept private. Contact support for ownership disputes, lost tags or account recovery. Registry history may need to be retained for provenance and dispute resolution.

Browser storage, tracking signals & choices

The shop uses local browser storage for your bag, up to 24 recently viewed book identifiers and viewing times for up to 30 days, and session storage for safe checkout retries. Recently viewed books help show up to two book suggestions. This viewing history stays in your browser and is not sent to our server or email provider. Use Clear recently viewed in the book suggestions to remove it. You can clear these in your browser; doing so does not cancel a paid order. Essential provider cookies or security storage may be used for authentication, payment and abuse prevention. We do not change essential processing in response to Do Not Track or Global Privacy Control signals; we do not run behavioral advertising or sell personal information through this shop.

Retention, security & requests

We keep order, payment, support and tax records as reasonably necessary for fulfillment, accounting, legal obligations and dispute resolution. Access is restricted to people and service providers who need it. No internet system is completely secure. Email us to request access, a correction or deletion of your information. We may verify your identity and retain records required by law or needed for unresolved transactions. Available legal rights depend on your location and applicable law; we do not promise rights that cannot be honored or refuse rights that apply.

The shop is intended for adults and does not knowingly collect information from children under 13. Contact us if you believe a child submitted personal information. Material privacy changes will be posted here with a new effective date. Privacy requests: support@ncccomics.com.

Here to help

Questions about a book, an order, accessibility or these policies? Email support@ncccomics.com. Include your order reference when you have one. If a feature prevents you from browsing or ordering, tell us the device and page so we can help.